SHIPPING & RETURNS

Shipping Policy

1. Shipping Policy

Processing Time:

All orders are processed within 1-10 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

Shipping Rates & Delivery Estimates:

Shipping charges for your order will be calculated and displayed at checkout.
Standard Shipping: Estimated delivery time: 5-7 business days
Expedited Shipping: Estimated delivery time: 2-3 business days - ($22)
Next-Day Shipping: Estimated delivery time: 1 business day -($26)

Note: Delivery delays can occasionally occur.

Shipment Confirmation & Order Tracking:

• You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

International Shipping:

• We currently do ship internationally. For international shipping, additional fees may apply.

Customs, Duties, and Taxes:

• NOVINITUS is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Return & Exchange Policy

2. Return & Refund Policy

Returns:

NOVINITUS policy lasts 30 days. If 30 days have gone by since your purchase,
unfortunately, we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return Process:

To initiate a return, please contact us at [customer service email or phone number].
Please include your order number and reason for the return.
Once your return is approved, we will send you a prepaid shipping label. Please print it out and affix it to your package.
Drop off the package at your nearest shipping carrier location.